Our delivery terms and conditions

  1. Introduction These delivery terms and conditions outline the terms and conditions under which products purchased from the Proflagi.pl. online store are delivered. By using our services, you accept these terms and conditions. Please read them carefully before making a purchase.

  2. Lead times We accept orders 24 hours a day, 7 days a week. Orders are fulfilled within 5 business days from the date of placing them. If we are unable to process your order within the specified period, we will contact you to determine the next steps.

  3. Delivery Costs The delivery cost depends on the selected shipping method and delivery address. Please refer to the ordering process for details.

  4. Personal pickup It is possible to pick up the ordered products in person at our warehouse during store business hours. To arrange for personal pick-up, please contact us using the contact form on our website.

  5. Complaints If you receive a product of defective quality, please contact us immediately using the complaint form available on our website. Within 14 days of receipt, we will review the complaint and contact you to discuss further steps.

  6. Returns In accordance with applicable law, you have the right to cancel the contract within 14 days of receiving the products without giving any reason. To make a return, please contact us using the contact form on our website. Personalized products or products made on special order of the ordering party are not eligible for return.

  7. Limitations of Liability We are not responsible for delays in delivery due to the carrier or other circumstances beyond our control. We are also not liable for damages resulting from improper use of products purchased from our store.

  8. Final provisions These terms of delivery are governed by Polish law. In case of possible disputes arising from the implementation of these terms and conditions, the parties will seek to resolve them through negotiation. In case of disagreement, any disputes will be settled by the competent court.

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